Shipping and returns


Piacero shipping and delivery

Returns and withdrawal

We want you to be fully satisfied with our products and services. For a good understanding of our product please read the disclaimer. If in spite of our efforts, you are dissatisfied with your purchase, you can use a 14 day withdrawal period for free returns, subject to the below mentioned conditions. This 14 day withdrawal period starts upon receipt of the product by you or any third party receiving it in your stead. 

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account within 14 days. 

If the item was sent back for an exchange, please allow a few days for the replacement to be processed.


Please read all conditions below. If conditions are not met, Piacero reserves the right to refuse the return of used goods. 

  • To return goods you must notify us in writing or via email to, using this form of withdrawal.
  • Piacero is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only;
  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals and all accessories. We advise you to gently open the packing; 
  • We advise you to ask for a proof of return shipping at the shipment point. We will not be liable for loss or damage during shipment;  

If you make use of your right of withdrawal, and these conditions are met, we will reimburse you within 14 days after receipt and our checking of the goods. The refund will exclude any return shipment costs.